Gain your compulsory CPD units while sharpening your professional skills. Learn tips on how to deal with difficult or unreasonable clients and ensure that you understand the difference between your duty of confidentiality and legal professional privilege. Learn how exercising positive psychology in your office can benefit your team and enhance your practice.
Thursday, 7 March 2024
Practice Management & Business Skills
3.00pm to 4.00pm Positive Psychology’s Benefits for a Flourishing Legal Practice
- The 6 essential elements for flourishing
- The science behind positive psychology
- Tips and tools to help you and your team flourish
Presented by: Christa Ludlow, Director, Weir Consulting
Ethics and Professional Responsibility
4:15pm to 5:15pm What is the Difference Between a Duty of Confidentiality and Legal Professional Privilege?
- The interplay in relation to a fiduciary duty
- Exceptions to the duty of confidentiality
- Mandatory reporters
- Mistreatment of children
- Sexual assault
- Conflict of interest
- Error of judgment and mistakes
- Professional core matters: be honest, be a good listener, communicate
- Protective steps to utilise to have a less stressed professional life
- Realise mistakes are made, cases can go wrong
- If disciplinary steps are being considered, what is the criteria
- Protection of the public rather than punishment
- Do not be too hard on yourself
Presented by Stephen Titus, Special Counsel, Carneys Lawyers: Accredited Specialist in Commercial Litigation
Professional Skills
2:00pm to 3:00pm Dealing with Difficult or Unreasonable Clients
Case study examples of ‘what to do’ scenarios in dealing with clients who:
- Refuse to accept advice
- Misquote you or others in the firm
- Persistently and unreasonably object to accounts
- Use abusive language towards lawyers and staff
- Mislead you
- Want you to behave unprofessionally
Presented by Rohan Burn, Senior Associate, People and Culture Strategies
Description
Attend and earn 3 CPD units including:
1 unit in Ethics & Professional Responsibility
1 unit in Practice Management & Business Skills
1 unit in Professional Skills
This program is applicable to practitioners from all States & Territories
Chair:
Chair: Caroline Hutchinson, Principal Director, Coleman Greig Lawyers; Accredited Specialist in Commercial Litigation
4:00pm to 4:15pm Afternoon Tea
Presenters
Mr. Rohan Burn, Senior Associate, People and Culture Strategies
Rohan Burn has practiced exclusively in the areas of employment and industrial relations law for several years. Rohan is currently the Managing Principal of Burn Legal Australia, a boutique employment and industrial relations law firm that services businesses and workers. Rohan provides strategic advice and representation to clients across various industries. In addition to running his legal practice, Rohan is a Lawyer Writer for the employment practice area of Thomson Reuter’s legal know-how tool, Practical Law. Rohan regularly delivers presentations and training programmes in relation to employment law, and legal skills more broadly. With a dedication to serving his clients and contributing to the legal community, Rohan strives to make the complexities of law more accessible and understandable for all.
Stephen Titus, Special Counsel, Carneys Lawyers
Stephen Titus has been qualified for over 30 years and specializes in commercial litigation and commercial work. Stephen’s practice includes a broad equity and commercial practice acting for Plaintiffs and Defendants in courts and tribunals where he often appears as advocate and otherwise engages very good counsel to act for clients. Stephen’s areas of practice include: Building & Strata Disputes; Representing solicitors & barristers in consumer and disciplinary allegations and complaints by the Law Society, Bar Association and Legal Services Commissioner and in Tribunal proceedings against practitioners; Contractual Disputes; Trade Practices; Insolvency & Debt Recovery; Supreme Court Equity Actions; Probate, Wills & Succession Act Disputes; Professional Negligence Actions; Defamation; Commercial Advice and Drafting; Common Law and Insurance Claims; Acting for Councils in Debt Recovery and advice on commercial arrangements and disputes. Stephen will think outside of the square and consider alternatives to litigation with cost effective strategies. His strengths include focusing on the issues and evidence required, gathering that evidence, working with appropriate counsel, considering settlement or getting the best result from the litigation. Stephen joined Carney Lawyers in 2002. In October 2004 he was certified as an Accredited Specialist in Commercial Litigation by the Law Society of New South Wales. He is a past Member of the Law Society Dispute Resolution Committee and Litigation Law and Practice Committee.
Ms. Christa Ludlow, Director, Weir Consulting
Christa is Managing Director of Weir Consulting (National) a business conducting workplace investigations, conflict resolution and workplace culture reviews. She held the role of Assistant Crown Solicitor, Employment Law, at the NSW Crown Solicitor’s Office from 2006 to 2013 and was a part-time Senior Member with the Civil and Administrative Tribunal 2016-2021. Christa is an accredited mediator and has a Master of Science degree in Coaching Psychology from the University of Sydney.