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Ethics, Professional Skills and Practice Management in Practice for Personal Injury Lawyers

Strengthen your professional skills, ethical decision-making and client management capabilities with this practical CPD session tailored to personal injury lawyers. Understand the limits and strengths of expert evidence, while gaining valuable insights into effectively briefing and working with forensic crash investigators, and staying ahead of emerging issues such as e-scooters, vehicle data and evolving liability risks. Learn best-practice approaches to supporting vulnerable clients through trauma-informed care while enhancing client communication and engagement. You will also explore common ethical challenges that arise throughout the life of a claim, with practical guidance on managing professional obligations, evidence, experts and settlements while reducing the risk of complaints and conduct issues. 

Friday, 16 October 2026
Professional Skills
2.00pm to 3.00pm Briefing the Expert Witness: Forensic Crash Investigations
  • What an Expert Can (and Cannot) Provide
    • The role of forensic crash investigators and when expert evidence adds value
    • Key investigation methodologies and testing assumptions that affect liability
    • The limits of expert evidence and assessing competing expert opinions
  • Briefing the Expert Effectively
    • Why the quality of the brief matters and the evidence that should be included
    • Formulating effective questions and working collaboratively with experts
    • Common briefing pitfalls and preparing experts for mediation and court
  • Emerging Trends and Issues
    • E-scooters, e-bikes and other micro-mobility claims
    • The increasing use of vehicle diagnostics and electronic data in crash investigations
    • The growing role of human factors analysis and Safe System principles in negligence claims
    • Autonomous vehicles, changing road infrastructure and emerging liability issues
    • Future developments in crash reconstruction technology and litigation impacts

Presented by David Beck, Principal, Datum Road Safety and Johann Tay, Founding Principal, TVL

Practice Management & Business Skills
3.00pm to 4.00pm Trauma-Informed Client Care

Unpack the principles of trauma-informed practice and explore how they can be applied to client care within your legal practice. Gain an understanding of how trauma can affect a client’s behaviour, communication, memory, decision-making and engagement with your legal services and explore practical strategies for creating safer, more supportive and effective interactions with clients who may be affected by trauma.

 

Consider how trauma-informed approaches can be incorporated throughout the client journey, from initial contact and communication through to managing complex, distressed or emotionally heightened interactions. Also understand the importance of recognising the impact that trauma-related work can have on you and your team and maintaining sustainable practices that support both effective client care and practitioner wellbeing.

  • Understanding trauma-informed client care: the key principles and their relevance to legal practice
  • How trauma can affect client engagement including communication, memory, behaviour, decision-making and interactions with legal services
  • Trauma-informed communication and interactions: practical strategies for building trust, promoting safety and supporting client choice and participation
  • Responding to distressed or complex clients: approaches for managing emotionally heightened or challenging interactions while maintaining appropriate professional boundaries
  • Supporting safe and sustainable practice: recognising the impact of trauma-related work and the importance of practitioner wellbeing

Presented by Valeria Capasso-Kruck, Acting Manager, Trauma Informed Practice, Knowmore Legal Services and Alexis Polidano, Acting Principal Lawyer, Knowmore Legal Service

Description

Attend and earn 3 CPD Units including: 
1 Unit in Professional Skills
1 Unit in Practice Management & Business Skills 
1 Unit in Ethics and Professional Responsibility
This program is applicable to practitioners from all States & Territories

Ethics and Professional Responsibility
4.15pm to 5.15pm AI and Medical Records: Ethical Boundaries in the Digital Age

Explore the ethical and professional responsibilities that arise when using AI to analyse, generate, or manage medical evidence, including issues of accuracy, confidentiality, privilege, disclosure obligations, and the lawyer’s duty to exercise independent judgment.

Presented by Seun Idowu, Partner, Hall & Wilcox and Grace Collis, Senior Associate, Hall & Wilcox

4.00pm to 4.15pm Break

Presenters

Alexis Polidano, Acting Principal Lawyer, Knowmore Legal Service
Alexis Polidano is the Acting Principal Lawyer at Knowmore Legal Service and a passionate advocate for trauma-informed legal practice. Since joining Knowmore in 2017, she has worked extensively with people who have experienced trauma, leading legal teams and driving initiatives to improve client-centred service delivery, legal capability, and access to justice for survivors. Drawing on her experience at Legal Aid NSW and her background as a high-school teacher, Alexis combines practical legal expertise with a deep understanding of communication, learning, and the impacts of trauma. She is committed to helping legal professionals build the skills and confidence to deliver services that are legally effective, culturally safe, and grounded in compassion.

Seun Idowu, Partner, Hall & Wilcox
Seun works across the NSW and ACT jurisdictions and is a defendant insurance litigator with a speciality practice in health law, aged care and disability and sensitive issues including historical abuse. Seun provides her clients with proactive support on receipt of instructions including prompt investigation and early advice and recommendations designed to promote cost efficiency. Her rigorous approach to matters is tempered by her empathy. Her aim is to expeditiously resolve meritorious claims on best terms to the insurer and insured, and robustly defend unfounded and opportunistic claims. Prior to transitioning into private practice, Seun spent almost a decade working within the NSW public service including what was known as the Department of Ageing, Disability and Home Care. She provided legal and policy advice to Government and NGO stakeholders around issues concerning risk mitigation, ageing, disability, assault and trespass to vulnerable individuals, the National Disability Insurance Scheme, and home care.

David Beck, Principal, Datum Road Safety
David Beck is a road safety expert witness and consultant with extensive expertise in automotive and road safety engineering. His work spans vehicle systems and performance, human tolerance and injury biomechanics and road design and the Safe System approach. His foundation in biomedical, mechanical, and traffic engineering—supported by postgraduate qualifications—allows him to take a multidisciplinary approach to crash causation and injury prevention. With over two decades of experience, David has contributed to a wide range of national research projects, crash test programs, and safety standards. His work includes examining the real-world performance of protective clothing and helmets, child restraint systems, e‑mobility devices and emerging autonomous and connected vehicle technologies. David is highly regarded for his expertise in forensic crash investigation and expert witness work, where he is recognised for clear, considered analysis and the ability to communicate complex technical findings with clarity and credibility. He regularly provides advice to legal practitioners, insurers, government agencies, and industry clients across a range of safety and liability matters. Beyond his technical work, David is an active committee member in the NSW Chapter of the Australasian College of Road Safety and a respected mentor within the road safety community, supporting the next generation of professionals committed to a Safe System.

Johann Tay, Founding Principal, TVL
Johann Tay is one of a small number of practitioners in Australia with authoritative, degree-qualified expertise across all three primary elements of the road transport system — the road infrastructure, the vehicle, and the driver — combined with the human factors knowledge and legal literacy to apply that expertise in court and policy settings. He founded Traffic Vehicles & Logistics Pty Ltd in 2013 on the premise that the road transport system is best understood as a whole, and that the most consequential insights come from examining how its elements interact — not from treating them in isolation. Over 25 years, he has worked across research, government, public policy, fleet operations, and consulting — building on an early career in technology that gives his engineering practice a depth of digital literacy uncommon in the road safety field. He has appeared as a court-appointed Expert Witness in criminal and civil proceedings, conducted road safety audits across Victoria and nationally, led technology and innovation programs for a major public transport operator, and presented research at the Australasian Road Safety Conference in consecutive years.

Valeria Capasso-Kruck, Acting Manager, Trauma Informed Practice, Knowmore Legal Services
Valeria Capasso-Kruck is the Acting Manager, Trauma Informed Practice at Knowmore Legal Service, where she has worked for the past six years. With extensive experience in trauma-informed practice, she provides leadership and guidance in supporting safe, person-centred approaches to service delivery. Valeria holds a Master of Counselling and has worked across addiction and trauma services before joining Knowmore. She is a PACFA Registered Clinical Counsellor and a Certified Clinical Supervisor. Throughout her career, she has been committed to supporting people affected by trauma and promoting trauma-informed practice across services and organisations.


Grace Collis, Senior Associate, Hall & Wilcox

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Ethics, Professional Skills and Practice Management in Practice for Personal Injury Lawyers

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Single Session
Friday, 16 October 2026
2.00pm to 5.15pm Australia/Sydney
CPD Points 3
$420.00
Online 20260910 20261016

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