Presenters

Steven Klimt, Partner, Banking and Financial Services, Clayton Utz
Steven has been practising in the retail banking and financial services area for over 30 years. His practice covers documentation, procedures, forms and systems, and financial services regulatory issues including consumer credit, anti-money laundering. payment systems and privacy. His clients include many of Australia's leading financial institutions, Fintechs and finance companies. Steven is a contributing author to the CCH Australian Consumer Credit Law Reporter. He has been ranked in Best Lawyers Australia in Banking and Financial Services and Regulatory Practice for many years.

Natalie Cameron, Lead Ombudsman - Banking and Finance, AFCA
Natalie Cameron is a lawyer by profession and began her career with one of Australia’s leading law firms, Clayton Utz. She then joined the Australian Securities and Investments Commission, where she focused on regulatory policy and markets. In 2005 she moved to AIA Australia, initially as a lawyer, then as General Counsel, before becoming Chief Operating Officer (COO) and then Chief Group Insurance Officer. For two years she was CEO of AIA New Zealand. In 2017 she returned to Australia to join MLC Life as Chief Claims Officer, then COO, working across all parts of the business and with advisers, corporate and superannuation clients and regulators. Natalie joined AFCA in June 2020 as Lead Ombudsman, Investments and Advice. She became acting Lead Ombudsman, Banking and Finance, in January 2022, before being appointed permanently to the role as of July 2022.

Neva Skilton, Senior Ombudsman for Small Business & Transactions, AFCA
Neva Skilton is a senior ombudsman in AFCA’s small business and transactions team. She has a wealth of knowledge across all the different types of banking products, but specialises in transaction-based complaints, which includes scam complaints. Neva investigates and decides some of AFCA’s most complex scam complaints. She engages regularly with all sectors of the community about scams and the impact they have on both consumers and industry. Neva has held a variety of roles at AFCA, and its pre-decessor scheme, the Financial Ombudsman Service (FOS). Prior to joining FOS, Neva worked as a solicitor at a large commercial law firm, specialising in general insurance.