Insurance Claims: What Regulators and Data Reveal

Wednesday, 26 February 2025
Description

Attend and earn 1 CPD hour in Substantive Law 
This program is applicable to practitioners from all States & Territories 

Insurance Investigations and the Claims-Handling Process: Tips, Challenges, and Trends

 

This presentation delves into the evolving landscape of insurance claims handling, highlighting key trends, regulatory insights, and best practices to enhance customer experience and operational efficiency. In this presentation we ask: 

  • What are the regulators saying about claims handling? 
  • What is the data saying about claims handling? 
  • What are the takeaways? 

Presented by Garth Williams, Partner and Kemsley Brennan, Partner, MinterEllison Consulting 

 

Chair

Melanie Quixley, Principal, Barry Nilsson; President of the National Board of the Australian Insurance Law Association (AILA) 

Presenters


Mr. Garth Williams, Partner,
Drawing on his background in law, business and government, Garth advises companies on regulatory, governance and compliance matters including investigations, independent reviews, implementing regulatory change, and remediation. Garth has particular expertise working in the financial services sector and commonly advises banks, insurance companies, superannuation funds, financial planning firms and fund managers.


Melanie Quixley, Principal, Barry Nilsson
Melanie is a principal in Barry Nilsson Lawyers’ Insurance & Health team and is based in the Brisbane office. Since joining Barry Nilsson in 2003, she has developed a practice in the areas of general liability and professional indemnity acting for local and overseas insurers, and directly for large corporate entities. Melanie is consistently listed in the Best Lawyers for Insurance Law, Personal Injury Litigation and Product Liability Litigation and Doyles Guide for Public and Product Liability and Professional Indemnity. She was also the exclusive winner of the 2018 and 2021 Client Choice Award for Insurance in Australia which recognises solicitors from around the world for the level of client care they provide and the quality of their service.


Kemsley Brennan, Partner, MinterEllison Consulting
Kemsley is a pre-eminent insurance practitioner having over 30 years of experience working in the area of insurance advisory and complex case management of insurance non litigated and litigated disputes ranging from Directors' and Officers' Liability, Property and Business Interruption, General Liability, Design and Construct PI, Professional Indemnity, Cyber and Commercial Crime. He is a leading insurance advisor to the general insurance industry on regulatory compliance, policy interpretation and policy development and also advises government and corporates on insurances for infrastructure, general corporate and construction risks.

Wednesday, 26 February 2025
Description

Attend and earn 1 CPD hour in Substantive Law 
This program is applicable to practitioners from all States & Territories 

Insurance Investigations and the Claims-Handling Process: Tips, Challenges, and Trends

 

This presentation delves into the evolving landscape of insurance claims handling, highlighting key trends, regulatory insights, and best practices to enhance customer experience and operational efficiency. In this presentation we ask: 

  • What are the regulators saying about claims handling? 
  • What is the data saying about claims handling? 
  • What are the takeaways? 

Presented by Garth Williams, Partner and Kemsley Brennan, Partner, MinterEllison Consulting 

 

Chair

Melanie Quixley, Principal, Barry Nilsson; President of the National Board of the Australian Insurance Law Association (AILA) 

Presenters


Mr. Garth Williams, Partner,
Drawing on his background in law, business and government, Garth advises companies on regulatory, governance and compliance matters including investigations, independent reviews, implementing regulatory change, and remediation. Garth has particular expertise working in the financial services sector and commonly advises banks, insurance companies, superannuation funds, financial planning firms and fund managers.


Melanie Quixley, Principal, Barry Nilsson
Melanie is a principal in Barry Nilsson Lawyers’ Insurance & Health team and is based in the Brisbane office. Since joining Barry Nilsson in 2003, she has developed a practice in the areas of general liability and professional indemnity acting for local and overseas insurers, and directly for large corporate entities. Melanie is consistently listed in the Best Lawyers for Insurance Law, Personal Injury Litigation and Product Liability Litigation and Doyles Guide for Public and Product Liability and Professional Indemnity. She was also the exclusive winner of the 2018 and 2021 Client Choice Award for Insurance in Australia which recognises solicitors from around the world for the level of client care they provide and the quality of their service.


Kemsley Brennan, Partner, MinterEllison Consulting
Kemsley is a pre-eminent insurance practitioner having over 30 years of experience working in the area of insurance advisory and complex case management of insurance non litigated and litigated disputes ranging from Directors' and Officers' Liability, Property and Business Interruption, General Liability, Design and Construct PI, Professional Indemnity, Cyber and Commercial Crime. He is a leading insurance advisor to the general insurance industry on regulatory compliance, policy interpretation and policy development and also advises government and corporates on insurances for infrastructure, general corporate and construction risks.

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Insurance Claims: What Regulators and Data Reveal

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Single Session
CPD Points 1
$160.00
On Demand 20250720 20250226

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