Join leading voices from across the financial services landscape—including regulators, legal experts, and industry peers—for a deep dive into the most pressing challenges and regulatory shifts shaping the sector.  Hear directly from ASIC on their 2025 priorities in consumer credit and financial services, and engage in a live Q&A. This essential event will explore critical topics such as cybersecurity and information risk, AI regulation and its impact on credit provision, and upcoming reforms in digital payments and fintech platforms as well as E-invoicing.  Stay ahead of the curve with insights into the latest changes to privacy laws, greenwashing enforcement, and sustainability reporting obligations.  Plus, gain valuable updates from AFCA on the Scam Prevention Framework and financial hardship trends.  Don’t miss this opportunity to stay informed, connected, and compliant in a rapidly changing regulatory environment. 

Presenters

Steven Klimt, Partner, Clayton Utz
Steven has been practising in the retail banking and financial services area for over 30 years. His practice covers documentation, procedures, forms and systems, and financial services regulatory issues including consumer credit, anti-money laundering. payment systems and privacy. His clients include many of Australia's leading financial institutions, Fintechs and finance companies. Steven is a contributing author to the CCH Australian Consumer Credit Law Reporter. He has been ranked in Best Lawyers Australia in Banking and Financial Services and Regulatory Practice for many years.


Andrea Beatty, Partner, Piper Alderman
Andrea specializes in financial services, banking, and corporate law, offering expertise in regulatory matters, corporate governance, compliance, and risk management. She helps clients navigate the evolving regulatory landscape to meet customer, shareholder, and regulatory expectations. Andrea designs and conducts financial services training for providers, senior executives, legal and compliance officers, consumer advocates, and lawyers. She advises domestic and foreign institutions on acquiring financial services and credit licenses, structuring businesses, and ensuring compliance with license obligations. Her services include drafting documents, conducting systems audits, and managing online application processes. Andrea also handles regulatory compliance projects, enforcement defenses, and investigations. Her experience covers financial products and channels like FinTech, peer-to-peer lending, crowdfunding, payment systems, cryptocurrency, reward programs, and financial services acquisitions. She has extensive knowledge of privacy laws and advises on data security and breach remediation. Andrea develops and reviews AML/CTF programs and conducts training workshops on credit law, privacy, and anti-money laundering. Widely published, she has authored seven editions of 'Annotated National Credit Code' and contributed to 'Consumer Finance Law Review' and 'Banking Regulation Review.' Andrea is a member of several financial services associations and serves as Deputy Chair of the Law Council Business Law Section Privacy Committee.


Anthony Thompson, Senior Manager, Credit Banking and General Insurance, Regulation and Supervision ASIC
Anthony is a Senior Manager in ASIC's Credit, Banking and General Insurance Team. Anthony has nearly 15 years of experience at ASIC where he has held various roles specialising in consumer credit, payments and insurance. Particular focuses have included retail banking, responsible lending, home lending, small amount lending, buy now pay later and design and distribution obligations. Anthony's role includes a focus on regulatory policy development and the implementation of law reform.


Gordon Campbell, Co-Founder and Chief Customers Officer, RDC.AI
Gordon has been actively involved in product strategy and product development within three international software organisations, driving new capabilities from inception to market. He has extensive experience over all phases of the business solution lifecycle. As a senior industry solution director at Oracle, Gordon focused on transformation and innovation. He was responsible for all pillars of technology and applications with various executive and IT teams from companies including Westpac, NBNCo, AMP, Sydney Water, and Origin Energy. At Amdocs, Gordon worked on transformations and architecture in companies throughout Asia Pacific region. Gordon’s career began in chartered accountancy in New Zealand, and in parallel he undertook his ACA studies and later completed a CPIM, as well as leading an ISO9001 certification.


Natalie Cameron, Lead Ombudsman - Banking and Finance, AFCA
Natalie Cameron is a lawyer by profession and began her career with one of Australia’s leading law firms, Clayton Utz. She then joined the Australian Securities and Investments Commission, where she focused on regulatory policy and markets. In 2005 she moved to AIA Australia, initially as a lawyer, then as General Counsel, before becoming Chief Operating Officer (COO) and then Chief Group Insurance Officer. For two years she was CEO of AIA New Zealand. In 2017 she returned to Australia to join MLC Life as Chief Claims Officer, then COO, working across all parts of the business and with advisers, corporate and superannuation clients and regulators. Natalie joined AFCA in June 2020 as Lead Ombudsman, Investments and Advice. She became acting Lead Ombudsman, Banking and Finance, in January 2022, before being appointed permanently to the role as of July 2022.


Susan Goodman, Partner, Gadens
Susan has over 22 years of experience representing clients in the State and Federal Courts in Australia, including the High Court of Australia, as well as acting in regulatory investigations. She specialises in achieving commercial outcomes for her clients. Susan advises and represents government departments and agencies, companies and company directors, professional service firms and individuals in a wide range of commercial and regulatory disputes. She specialises large complex commercial litigation and alternative dispute resolution, including class actions. Susan has, over many years acted in litigation and regulatory investigations for government departments, including the Australian Securities and Investments Commission (ASIC), the Department of Home Affairs and the Special Broadcasting Service (SBS). This work has involved regulatory matters, investigations and prosecutions, judicial review and tort matters including claims for misfeasance in public office and defamation, as well as negligence and nuisance. Susan has extensive experience acting for professional service firms and for and against insolvency practitioners, including liquidators and receivers, in complex litigation arising out of some of the largest corporate failures in Australia. As well as contested litigation, Susan is experienced in acting in regulatory investigations and prosecutions for both regulators and defendants. Susan regularly represents her clients in examinations by regulators and liquidators. She is experienced in seeking judicial advice and court approval for actions by insolvency practitioners and in relation to settlement of proceedings. The matters which Susan regularly runs include complex trust issues, misleading and deceptive conduct, breaches of the Corporations Act and the ASIC Act, breach of directors’ duties, auditors’ negligence, breach of contract and various torts.


Roza Lozusic, Executive Director Policy and Public Affairs, AFIA
(No value)


Nick Pilavidis FICM CCE, Chief Executive Officer, Australian Institute of Credit Management
Nick Pilavidis is the CEO of the Australian Institute of Credit Management (AICM), representing over 3,000 credit professionals—Australia’s custodians of cash flow. These professionals play a critical role in assessing and mitigating credit risk across all sectors, managing credit terms for the supply of goods, services, and finance. Since taking the helm in 2014, Nick has led the AICM through a period of significant transformation—restoring financial sustainability, reaching record membership levels, and deepening member engagement. He is a passionate advocate for the credit profession, championing reforms that empower businesses to make informed credit decisions and manage risk effectively. Nick brings over 20 years of hands-on credit experience spanning the technology, property management, and debt collection industries in both Australia and the UK. A former AICM Australian Young Credit Professional of the Year (2005), he was later honoured as a Fellow of the Institute in recognition of his long-standing volunteer service on the NSW Council and National Board. He holds several professional designations, including Certified Credit Executive, Certified Association Executive, Fellow of CPA Australia, and Graduate of the Australian Institute of Company Directors. Beyond the AICM, Nick serves as a Director of the Australasian Society of Association Executives and is Australia’s Independent Member on the Australia–New Zealand Electronic Invoicing Board (ANZEIB). He also represents the AICM and the broader credit profession on numerous government and industry forums, leading advocacy efforts on credit management and cash flow at the federal level. When not immersed in credit, governance, or supporting the development of credit professionals, Nick enjoys time with his family, experimenting in the kitchen, and catching the occasional game of Rugby Union.


Sinead Lynch, Technology & Data Partner, Gadens
With a background advising internationally on strategic and complex data-related technology procurement and sourcings and digital transformation initiatives, Sinead has a breadth of experience in technology and data-led initiatives across regulated sectors and industries, including financial services, energy and telecommunications. This has also necessitated a deep knowledge of, and specialist experience advising on privacy compliance, data protection, information governance and cybersecurity related governance. Sinead has a passion for digital and data-related innovation and in advising on the regulatory compliance challenges for businesses operating with emerging technologies, including compliance challenges in cloud computing, use of AI, quantum computing and VR. Sinead also brings with her advice extensive cross-border experience involving multiple jurisdictions including the UK, Europe, USA and Asia. As a UK and Australian lawyer, Sinead’s practice involves assisting international clients on navigating the complex digital, commercial and data regulatory framework in Australia, and in supporting Australian and Australia-headquartered corporates on their compliance challenges with data protection laws around the world, including the UK DPA and EU GDPR. Sinead also has significant strength in adopting, advising on and implementing commercial and business strategy. In her prior in-house roles as Senior Legal Counsel with Thales Group in London, she was a trusted member of the Senior Legal Team, reporting to the Board and senior management for one of the largest technology and security solutions providers in the world. Sinead also recently completed a secondment with a leading global financial institution, heading up the Digital & Data Privacy Legal Team, reporting to the General Counsel and Australian Group Board. The experience which Sinead gained in these roles affords her the ability to present clients with a unique insight into the issues permeating the technology and data sectors from both customer and supplier-side and, importantly, advise senior executives and Board members on legal and commercial principals at an informed and in-depth level.


Olga Ganopolsky, General Counsel - Privacy & Data, Macquarie Group
Olga Ganopolsky is Macquarie Group’s General Counsel - Privacy and Data and is versed in the subject of data protection with extensive experience in detailed privacy policy challenges, law reform and ongoing management of legal and strategic issues. Much of Olga’s work involves implementing new technologies and addressing privacy requirements in an increasingly complex co-regulatory and sometimes contentious environment. Most recently this has included work on implementations of GDPR and the reforms to Security of Critical Infrastructure Act and related regimes, artificial intelligence, CPS 234, Covid-19 related matters, the Consumer Data Right and addressing cross border issues considering the Schrems II Decision of the European Court of Justice and the newly updated Standard Contractual Clause as approved by the Commission.


Neva Skilton, Senior Ombudsman for Small Business & Transactions, AFCA
Neva Skilton is a senior ombudsman in AFCA’s small business and transactions team. She has a wealth of knowledge across all the different types of banking products, but specialises in transaction-based complaints, which includes scam complaints. Neva investigates and decides some of AFCA’s most complex scam complaints. She engages regularly with all sectors of the community about scams and the impact they have on both consumers and industry. Neva has held a variety of roles at AFCA, and its pre-decessor scheme, the Financial Ombudsman Service (FOS). Prior to joining FOS, Neva worked as a solicitor at a large commercial law firm, specialising in general insurance.

Join leading voices from across the financial services landscape—including regulators, legal experts, and industry peers—for a deep dive into the most pressing challenges and regulatory shifts shaping the sector.  Hear directly from ASIC on their 2025 priorities in consumer credit and financial services, and engage in a live Q&A. This essential event will explore critical topics such as cybersecurity and information risk, AI regulation and its impact on credit provision, and upcoming reforms in digital payments and fintech platforms as well as E-invoicing.  Stay ahead of the curve with insights into the latest changes to privacy laws, greenwashing enforcement, and sustainability reporting obligations.  Plus, gain valuable updates from AFCA on the Scam Prevention Framework and financial hardship trends.  Don’t miss this opportunity to stay informed, connected, and compliant in a rapidly changing regulatory environment. 

Presenters

Steven Klimt, Partner, Clayton Utz
Steven has been practising in the retail banking and financial services area for over 30 years. His practice covers documentation, procedures, forms and systems, and financial services regulatory issues including consumer credit, anti-money laundering. payment systems and privacy. His clients include many of Australia's leading financial institutions, Fintechs and finance companies. Steven is a contributing author to the CCH Australian Consumer Credit Law Reporter. He has been ranked in Best Lawyers Australia in Banking and Financial Services and Regulatory Practice for many years.


Andrea Beatty, Partner, Piper Alderman
Andrea specializes in financial services, banking, and corporate law, offering expertise in regulatory matters, corporate governance, compliance, and risk management. She helps clients navigate the evolving regulatory landscape to meet customer, shareholder, and regulatory expectations. Andrea designs and conducts financial services training for providers, senior executives, legal and compliance officers, consumer advocates, and lawyers. She advises domestic and foreign institutions on acquiring financial services and credit licenses, structuring businesses, and ensuring compliance with license obligations. Her services include drafting documents, conducting systems audits, and managing online application processes. Andrea also handles regulatory compliance projects, enforcement defenses, and investigations. Her experience covers financial products and channels like FinTech, peer-to-peer lending, crowdfunding, payment systems, cryptocurrency, reward programs, and financial services acquisitions. She has extensive knowledge of privacy laws and advises on data security and breach remediation. Andrea develops and reviews AML/CTF programs and conducts training workshops on credit law, privacy, and anti-money laundering. Widely published, she has authored seven editions of 'Annotated National Credit Code' and contributed to 'Consumer Finance Law Review' and 'Banking Regulation Review.' Andrea is a member of several financial services associations and serves as Deputy Chair of the Law Council Business Law Section Privacy Committee.


Anthony Thompson, Senior Manager, Credit Banking and General Insurance, Regulation and Supervision ASIC
Anthony is a Senior Manager in ASIC's Credit, Banking and General Insurance Team. Anthony has nearly 15 years of experience at ASIC where he has held various roles specialising in consumer credit, payments and insurance. Particular focuses have included retail banking, responsible lending, home lending, small amount lending, buy now pay later and design and distribution obligations. Anthony's role includes a focus on regulatory policy development and the implementation of law reform.


Gordon Campbell, Co-Founder and Chief Customers Officer, RDC.AI
Gordon has been actively involved in product strategy and product development within three international software organisations, driving new capabilities from inception to market. He has extensive experience over all phases of the business solution lifecycle. As a senior industry solution director at Oracle, Gordon focused on transformation and innovation. He was responsible for all pillars of technology and applications with various executive and IT teams from companies including Westpac, NBNCo, AMP, Sydney Water, and Origin Energy. At Amdocs, Gordon worked on transformations and architecture in companies throughout Asia Pacific region. Gordon’s career began in chartered accountancy in New Zealand, and in parallel he undertook his ACA studies and later completed a CPIM, as well as leading an ISO9001 certification.


Natalie Cameron, Lead Ombudsman - Banking and Finance, AFCA
Natalie Cameron is a lawyer by profession and began her career with one of Australia’s leading law firms, Clayton Utz. She then joined the Australian Securities and Investments Commission, where she focused on regulatory policy and markets. In 2005 she moved to AIA Australia, initially as a lawyer, then as General Counsel, before becoming Chief Operating Officer (COO) and then Chief Group Insurance Officer. For two years she was CEO of AIA New Zealand. In 2017 she returned to Australia to join MLC Life as Chief Claims Officer, then COO, working across all parts of the business and with advisers, corporate and superannuation clients and regulators. Natalie joined AFCA in June 2020 as Lead Ombudsman, Investments and Advice. She became acting Lead Ombudsman, Banking and Finance, in January 2022, before being appointed permanently to the role as of July 2022.


Susan Goodman, Partner, Gadens
Susan has over 22 years of experience representing clients in the State and Federal Courts in Australia, including the High Court of Australia, as well as acting in regulatory investigations. She specialises in achieving commercial outcomes for her clients. Susan advises and represents government departments and agencies, companies and company directors, professional service firms and individuals in a wide range of commercial and regulatory disputes. She specialises large complex commercial litigation and alternative dispute resolution, including class actions. Susan has, over many years acted in litigation and regulatory investigations for government departments, including the Australian Securities and Investments Commission (ASIC), the Department of Home Affairs and the Special Broadcasting Service (SBS). This work has involved regulatory matters, investigations and prosecutions, judicial review and tort matters including claims for misfeasance in public office and defamation, as well as negligence and nuisance. Susan has extensive experience acting for professional service firms and for and against insolvency practitioners, including liquidators and receivers, in complex litigation arising out of some of the largest corporate failures in Australia. As well as contested litigation, Susan is experienced in acting in regulatory investigations and prosecutions for both regulators and defendants. Susan regularly represents her clients in examinations by regulators and liquidators. She is experienced in seeking judicial advice and court approval for actions by insolvency practitioners and in relation to settlement of proceedings. The matters which Susan regularly runs include complex trust issues, misleading and deceptive conduct, breaches of the Corporations Act and the ASIC Act, breach of directors’ duties, auditors’ negligence, breach of contract and various torts.


Roza Lozusic, Executive Director Policy and Public Affairs, AFIA
(No value)


Nick Pilavidis FICM CCE, Chief Executive Officer, Australian Institute of Credit Management
Nick Pilavidis is the CEO of the Australian Institute of Credit Management (AICM), representing over 3,000 credit professionals—Australia’s custodians of cash flow. These professionals play a critical role in assessing and mitigating credit risk across all sectors, managing credit terms for the supply of goods, services, and finance. Since taking the helm in 2014, Nick has led the AICM through a period of significant transformation—restoring financial sustainability, reaching record membership levels, and deepening member engagement. He is a passionate advocate for the credit profession, championing reforms that empower businesses to make informed credit decisions and manage risk effectively. Nick brings over 20 years of hands-on credit experience spanning the technology, property management, and debt collection industries in both Australia and the UK. A former AICM Australian Young Credit Professional of the Year (2005), he was later honoured as a Fellow of the Institute in recognition of his long-standing volunteer service on the NSW Council and National Board. He holds several professional designations, including Certified Credit Executive, Certified Association Executive, Fellow of CPA Australia, and Graduate of the Australian Institute of Company Directors. Beyond the AICM, Nick serves as a Director of the Australasian Society of Association Executives and is Australia’s Independent Member on the Australia–New Zealand Electronic Invoicing Board (ANZEIB). He also represents the AICM and the broader credit profession on numerous government and industry forums, leading advocacy efforts on credit management and cash flow at the federal level. When not immersed in credit, governance, or supporting the development of credit professionals, Nick enjoys time with his family, experimenting in the kitchen, and catching the occasional game of Rugby Union.


Sinead Lynch, Technology & Data Partner, Gadens
With a background advising internationally on strategic and complex data-related technology procurement and sourcings and digital transformation initiatives, Sinead has a breadth of experience in technology and data-led initiatives across regulated sectors and industries, including financial services, energy and telecommunications. This has also necessitated a deep knowledge of, and specialist experience advising on privacy compliance, data protection, information governance and cybersecurity related governance. Sinead has a passion for digital and data-related innovation and in advising on the regulatory compliance challenges for businesses operating with emerging technologies, including compliance challenges in cloud computing, use of AI, quantum computing and VR. Sinead also brings with her advice extensive cross-border experience involving multiple jurisdictions including the UK, Europe, USA and Asia. As a UK and Australian lawyer, Sinead’s practice involves assisting international clients on navigating the complex digital, commercial and data regulatory framework in Australia, and in supporting Australian and Australia-headquartered corporates on their compliance challenges with data protection laws around the world, including the UK DPA and EU GDPR. Sinead also has significant strength in adopting, advising on and implementing commercial and business strategy. In her prior in-house roles as Senior Legal Counsel with Thales Group in London, she was a trusted member of the Senior Legal Team, reporting to the Board and senior management for one of the largest technology and security solutions providers in the world. Sinead also recently completed a secondment with a leading global financial institution, heading up the Digital & Data Privacy Legal Team, reporting to the General Counsel and Australian Group Board. The experience which Sinead gained in these roles affords her the ability to present clients with a unique insight into the issues permeating the technology and data sectors from both customer and supplier-side and, importantly, advise senior executives and Board members on legal and commercial principals at an informed and in-depth level.


Olga Ganopolsky, General Counsel - Privacy & Data, Macquarie Group
Olga Ganopolsky is Macquarie Group’s General Counsel - Privacy and Data and is versed in the subject of data protection with extensive experience in detailed privacy policy challenges, law reform and ongoing management of legal and strategic issues. Much of Olga’s work involves implementing new technologies and addressing privacy requirements in an increasingly complex co-regulatory and sometimes contentious environment. Most recently this has included work on implementations of GDPR and the reforms to Security of Critical Infrastructure Act and related regimes, artificial intelligence, CPS 234, Covid-19 related matters, the Consumer Data Right and addressing cross border issues considering the Schrems II Decision of the European Court of Justice and the newly updated Standard Contractual Clause as approved by the Commission.


Neva Skilton, Senior Ombudsman for Small Business & Transactions, AFCA
Neva Skilton is a senior ombudsman in AFCA’s small business and transactions team. She has a wealth of knowledge across all the different types of banking products, but specialises in transaction-based complaints, which includes scam complaints. Neva investigates and decides some of AFCA’s most complex scam complaints. She engages regularly with all sectors of the community about scams and the impact they have on both consumers and industry. Neva has held a variety of roles at AFCA, and its pre-decessor scheme, the Financial Ombudsman Service (FOS). Prior to joining FOS, Neva worked as a solicitor at a large commercial law firm, specialising in general insurance.