Description
Attend and earn 1 CPD hour in Practice Management and Business Management
This program is applicable to practitioners from all States & Territories
Chair
Damien Toohey, Barrister and Mediator, 2 Selbourne Chambers
Practice Management and Business Management
Managing Tough Conversations and Difficult People “by the Numbers”
- 3 questions to answer if you want your tough conversation to get the result you're really after
- 3 tough conversations we all need to have and have to get right
- 52 Types of Difficult People (and counting) but they all have just 3 things in common
- 3 personal conversation scripts including the FEWER Script to make your life easier
Presented by Mark McPherson, Consultant, Workplace Harmony, and former teacher
Presenters
Mark McPherson, Consultant, Workplace Harmony
Mark has more than 45 years’ experience working on the front line and behind-the-scenes. He’s been a team member, a team leader, a manager and a manager of managers. He’s been a Tourist Guide, Science Teacher, Lecturer (Health Education and Behaviour Management), Senior Education Officer (Drug and Alcohol and at the NSW Board of Studies), Senior Health Promotion Officer, HIV/AIDS and Sexual Health Coordinator and Manager of Professional Development (NSW Health), and Team Leader (Drug Programs Coordination Unit, NSW Police). He‘s been an independent program evaluator, researcher, instructional designer and educator. These days, Mark concentrates on helping business owners, managers and employees at all levels of all organisations Create Workplaces where People Work Together in Harmony. Mark has formal qualifications in science, health, education and psychology – MEd, BSc, GradDipEd, GradDipHealth, PostGradDipPsych & DipHypn.
Damien Toohey, Barrister and Mediator, Second Floor, Selborne
Damien was called to the Bar in 2019 and became a qualified mediator in 2022. He focuses his practice in Criminal defence, Estate matters encompassing Family Provision and contested Wills, Family Law and Workers Compensation claims. Damien has a particular interest in Aviation Law, specifically in responding to Show Cause Notices, conferences with CASA, attending reviews in the AAT, and for the more serious matters, appearing in Coronial Inquests. Damien’s passion for Aviation Law stemmed from his career as an international pilot with Qantas where he ultimately operated the Airbus A380. Recently, he has re-qualified as an airline pilot and is trained, once again, on the A380. Damien’s legal background is in Personal Injury litigation, comprising over 10 years in Workers Compensation, Motor Vehicle and Medical Negligence for both parties. In 2022, Damien became a qualified mediator with Resolution Institute of Australia. He is available to accept briefs to act as a private mediator in Aviation disputes, Commercial disputes, Personal Injury ‘shuttle style’ mediation, and Estate mediation. Damien brings a conciliatory approach to his practice as a Barrister and as a Mediator, with an emphasis on justice between parties. His established mediation practice can be found at https://www.respectmediation.com.au/
