Description
Attend and earn 1 CPD hour in Practice Management & Business Skills
This program is based on NSW legislation
* This interactive online recording includes questions and quizzes requiring critical thinking about the topics, so you have no annual limits to the number of points/hours you can claim with this format of learning. Please verify with your CPD rules
Practice Management & Business Skills
Dealing with Difficult People and Behaviours
- Managing difficult behaviours vs difficult personalities
- Dealing with clients vs other the other side (lawyers and parties)
- Dealing with difficult people in negotiations and dispute resolution
Presented by Matthew Shepherd, Special Counsel, Ramsden Lawyers; Accredited Specialist in Family Law; Accredited Specialists Family Law Arbitrator; Recommended Family Law Mediator Doyle’s Guide 2023
Chair
Paul Lewis, Special Counsel, Ramsden Family Law; Accredited Specialist in Family Law and Dispute Resolution
Presenters
Paul Lewis, Special Counsel, Ramsden Family Law
Paul Lewis is a Special Counsel of Ramsden Family Law and a nationally accredited Mediator. He is an Accredited Specialist in Family Law and also in Dispute Resolution. Paul has been a practising mediator since 1994. He has been a company director of Interrelate and an Editorial Consultant for the Australasian Dispute Resolution Journal for many years.
Matthew Shepherd, Special Counsel, Ramsden Lawyers
Matthew Shepherd is a mediator, arbitrator, family dispute resolution practitioner, and accredited family law specialist. Matthew has a Masters of Dispute Resolution (Honours) from the University of Technology Sydney, where he taught Dispute Resolution Advocacy from 2014 to 2020. Matthew has studied advanced negotiation theory at the Harvard Project on Negotiation. He has sat on the NSW Society Dispute Resolution Committee. He works with clients and their lawyers to consider not only the best legal and financial outcomes, but also to consider the best dispute resolution process to achieve those outcomes. The choice of dispute resolution process has a big impact on the quality of agreements reached and how well they are implemented.
