Monday, 1 July 2024
Description
Attend and earn 1 CPD hour in Practice Management & Business Skills
This program is based on NSW legislation
* This interactive online recording includes questions and quizzes requiring critical thinking about the topics, so you have no annual limits to the number of points/hours you can claim with this format of learning. Please verify with your CPD rules
Practice Management & Business Skills
Dealing with Difficult People and Behaviours
- Managing difficult behaviours vs difficult personalities
- Dealing with clients vs other the other side (lawyers and parties)
- Dealing with difficult people in negotiations and dispute resolution
Presented by Matthew Shepherd, Special Counsel, Ramsden Lawyers; Accredited Specialist in Family Law; Accredited Specialists Family Law Arbitrator; Recommended Family Law Mediator Doyle’s Guide 2023
Chair
Paul Lewis, Special Counsel, Ramsden Family Law; Accredited Specialist in Family Law and Dispute Resolution
Presenters
Paul Lewis, Senior Legal Counsel, Carroll & O’Dea Lawyers
Paul Lewis is a Senior Legal Counsel at Carroll & O’Dea Lawyers where he leads the Family & Relationships Law team and acts as a Mediator in family law and other disputes. Paul also sits as a part-time General Member of NCAT in the Consumer and Commercial Division. Paul is an accredited mediator through the NSW Law Society’s LMA Scheme and is an Accredited Specialist in Family Law and in Dispute Resolution through the Law Society. He currently serves on the ADR Committee of the Law Society and in the past has sat on the Family Law Committee, regulatory committees, and the Dispute Resolution Advisory Committee.
Matthew Shepherd, Special Counsel, Ramsden Lawyers
Matthew Shepherd is a mediator, arbitrator, family dispute resolution practitioner, and accredited family law specialist. Matthew has a Masters of Dispute Resolution (Honours) from the University of Technology Sydney, where he taught Dispute Resolution Advocacy from 2014 to 2020. Matthew has studied advanced negotiation theory at the Harvard Project on Negotiation. He has sat on the NSW Society Dispute Resolution Committee. He works with clients and their lawyers to consider not only the best legal and financial outcomes, but also to consider the best dispute resolution process to achieve those outcomes. The choice of dispute resolution process has a big impact on the quality of agreements reached and how well they are implemented.
