Description
Attend and earn 1 CPD hour in Professional Skills
This program is applicable to practitioners from all States & Territories
* This interactive online recording includes questions and quizzes requiring critical thinking about the topics, so you have no annual limits to the number of points/hours you can claim with this format of learning. Please verify with your CPD rules
Chair
Robyn Druitt, Barrister, Lachlan Macquarie Chambers
Professional Skills
Dealing with Difficult Clients and People at Work
Workplace cohesion and fostering a positive workplace culture is what all organisations strive for, but the presence of difficult people and behaviours at work can have a significant impact on the workplace. For that reason, managing and addressing workplace conflict is essential. In this session you will explore:
- The types of conflict in the workplace
- Tips and strategies for handling difficult conversations
- How to respond effectively to complaints
- Health and safety obligations
- Case studies and practical takeaways
Presented by Andrew Yahl, Special Counsel, Partner, Bartier Perry
Presenters
Robyn Druitt, Barrister, Lachlan Macquarie Chambers
Robyn Druitt is a barrister at Lachlan Macquarie Chambers. She was admitted to the bar on 4 February 1991. Prior to this Robyn practiced as a solicitor from 1977-1991 in country New South Wales then suburban Sydney. Robyn's bar practice is now mainly in the area of Family Law, where she has a particular interest in advocacy in Family Law and sexual abuse. Robyn has extensive experience in the Children's Court (including Children of God litigation) and Common Law Claims against DOCS and NSW Department of Education (for the Crown in indigenous and non indigenous claims by wards as to abuse in care and sexually abused pupils in public schools). She was previously the President of NSW Young Lawyers (1983-1984) and a member of Family Law Committee (Law Society and Bar Association), the Legal Aid Committee (Law Society) and the Equal Opportunity Committee (Bar Association). Robyn is married with 3 children.
Andrew Yahl, Special Counsel, Partner, Bartier Perry
Andrew Yahl has over 8 years’ experience advising government, corporate, not-for-profit and charitable organisations on a wide range of employment and industrial relations matters, including anti-discrimination, negotiated exits, professional discipline and litigation in Federal and State courts and tribunals. Andrew has an appreciation for the commercial considerations in decisions made by our clients through his secondments with large corporate clients in the in-house legal team as well as his academic qualifications in professional accounting.
