Monday, 1 July 2024
Description
Attend and earn 1 CPD hour in Professional Skills
This program is applicable to practitioners from all States & Territories
* This interactive online recording includes questions and quizzes requiring critical thinking about the topics, so you have no annual limits to the number of points/hours you can claim with this format of learning. Please verify with your CPD rules
Chair
Caroline Hutchinson, Principal Director, Coleman Greig Lawyers
Professional Skills
Dealing with Difficult or Unreasonable Clients
Case study examples of ‘what to do’ scenarios in dealing with clients who:
- Refuse to accept advice
- Misquote you or others in the firm
- Persistently and unreasonably object to accounts
- Use abusive language towards lawyers and staff
- Mislead you
- Want you to behave unprofessionally
Presented by Rohan Burn, Senior Associate, People and Culture Strategies
Presenters
Caroline Hutchinson, Principal Director, Coleman Greig LawyersCaroline Hutchinson is a Principal at Coleman Greig Lawyers and an Accredited Specialist in Commercial Litigation, who leads the firm’s Commercial Disputes & Employment practice. Caroline has extensive experience in litigation, and she and her team deal with a wide variety of dispute-related issues for their clients. Utilising her over 30 years of experience, Caroline is well-placed to assist in mitigating the risks involving the effects of litigation on a company’s corporate profile with her keen grasp of commercial realities and comprehensive understanding of the differing legislative requirements across the various Australian states. She has also built a vast knowledge in managing investigations and disputes for clientele with regulators, including SafeWork NSW, WorkSafe Qld and the ACCC on matters of a WHS and consumer law basis. Caroline is invested in contributing to the legal profession and the local community and regularly presents on dispute-related and professional ethics topics. She is a serving member of 2 committees of the Law Society of NSW - Litigation Law and Practice (2016 to date) and Alternative Dispute Resolution Committee (2025 to date). She was conferred an Honorary Fellowship by Western Sydney University (2023) for her commitment to the western Sydney community and in 2025 was a Finalist in the Lawyers Weekly Dispute Resolution Partner of the Year Award. She is the Chair of Coleman Greig’s Board.
Rohan Burn, Managing Principal, Burn Legal Australia Pty Limited
Rohan Burn has practiced exclusively in the areas of employment and industrial relations law for several years. Rohan is currently the Managing Principal of Burn Legal Australia, a boutique employment and industrial relations law firm that services businesses and workers. Rohan provides strategic advice and representation to clients across various industries. In addition to running his legal practice, Rohan is a Lawyer Writer for the employment practice area of Thomson Reuter’s legal know-how tool, Practical Law. Rohan regularly delivers presentations and training programmes in relation to employment law, and legal skills more broadly. With a dedication to serving his clients and contributing to the legal community, Rohan strives to make the complexities of law more accessible and understandable for all.