Dealing with Difficult or Unreasonable Clients

Monday, 1 July 2024
Description

Attend and earn 1 CPD hour in Professional Skills
This program is applicable to practitioners from all States & Territories 

* This interactive online recording includes questions and quizzes requiring critical thinking about the topics, so you have no annual limits to the number of points/hours you can claim with this format of learning. Please verify with your CPD rules

Chair

Caroline Hutchinson, Principal Director, Coleman Greig Lawyers

Professional Skills
Dealing with Difficult or Unreasonable Clients


Case study examples of ‘what to do’ scenarios in dealing with clients who:

  • Refuse to accept advice
  • Misquote you or others in the firm
  • Persistently and unreasonably object to accounts
  • Use abusive language towards lawyers and staff
  • Mislead you
  • Want you to behave unprofessionally 

Presented by Rohan Burn, Senior Associate, People and Culture Strategies 

Presenters


Caroline Hutchinson, Principal Director, Coleman Greig Lawyers
Caroline Hutchinson is a Principal Director and Accredited Specialist in Commercial Litigation who leads Coleman Greig’s Commercial Litigation and Employment teams. She is also a Graduate of the Australian Institute of Company Directors. With extensive experience in litigation, Caroline and her dynamic team deal with a wide variety of issues from contractual disputes to intellectual property proceedings, misleading and deceptive conduct through to insolvency matters, building and construction through to workplace advice and disputes. Caroline brings to the benefit of her clients a pragmatic perspective and has advised on large-scale commercial projects, complex contractual disputes and litigation, and worked with national clients in various sectors including Australian subsidiaries of multinationals. Caroline is well-placed to assist in mitigating the risks involving the effects of litigation on a company’s corporate profile with her keen grasp of commercial realities and comprehensive understanding of the differing legislative requirements across the various Australian states. She is highly knowledgeable and has expert skills, in alternative dispute resolution processes, pursuing the resolution of disputes in the environments of both threatened and ongoing litigation. She is a non-executive (independent) director on one of Western Sydney University’s boards, the ambassador for Coleman Greig’s Women in Business forum, and is a proud proponent of community and pro-bono work.


Rohan Burn, Managing Principal, Burn Legal Australia Pty Limited
Rohan Burn has practiced exclusively in the areas of employment and industrial relations law for several years. Rohan is currently the Managing Principal of Burn Legal Australia, a boutique employment and industrial relations law firm that services businesses and workers. Rohan provides strategic advice and representation to clients across various industries. In addition to running his legal practice, Rohan is a Lawyer Writer for the employment practice area of Thomson Reuter’s legal know-how tool, Practical Law. Rohan regularly delivers presentations and training programmes in relation to employment law, and legal skills more broadly. With a dedication to serving his clients and contributing to the legal community, Rohan strives to make the complexities of law more accessible and understandable for all.

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Dealing with Difficult or Unreasonable Clients

CHOOSE YOUR SESSION AND
DELIVERY MODE BELOW

Single Session
CPD Points 1
$160.00
On Demand 20241122 20240701

On Demand

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