Dealing with Difficult, Unreasonable or Emotional Clients

Tuesday, 19 March 2024

Attend and earn 1 CPD hour in Professional Skills
This program is based on SA legislation

Professional Skills
4.30pm to 5.30pm Dealing with Difficult or Unreasonable Clients

Case study examples of ‘what to do’ scenarios in dealing with clients who:

  • Refuse to accept advice
  • Misquote you or others in the firm
  • Persistently and unreasonably object to accounts
  • Use abusive language towards lawyers and staff
  • Mislead you
  • Want you to behave unprofessionally

Presented by Simon Bourne, Principal, SMB Workplace & Employment Law


Simon Bourne, Principal, SMB Workplace & Employment Law
Simon completed a Bachelor's degree in Laws and Legal Practice at Flinders University in September 2009 and is admitted to the Supreme Court of South Australia and the High Court of Australia. In addition to his experience at Bourne Lawyers, Simon has worked for the Victorian Supreme Court and Court of Appeal and practised as a solicitor with a commercial insurance firm in Melbourne. Simon is nationally recognised for his expertise in employment and industrial law and is committed to providing practical advice to enable clients to achieve excellent results without undue cost and delay in all areas of his practice. Simon is a current member of the Law Society of South Australia, the Australian Labour Lawyers Association, the Society of Labour Lawyers SA and the Industrial Relations Society of South Australia.


Dealing with Difficult, Unreasonable or Emotional Clients


Single Session
CPD Points 1
On Demand 20240625 20240319

On Demand