Estate takes action against Yahoo for access to deceased’s email

Piper Alderman Partners Donna Benge and Rod Jones discuss a recent case in the United States where an estate took action against Yahoo Inc. for the release of the deceased’s electronic email account, a “digital asset”. The decision is interesting for Australia on several fronts, they write. 

Whilst one of the legal issues of the case, whether the Stored Communications Act prevented Yahoo from disclosing the deceased’s personal privacy interest, is not relevant to Australia it highlighted the issues between the protection of privacy rights and data asset protection after one’s death vs the rights of an executor (or for that matter, any Legal Personal Representative – LPR) to access that information as part of the administration of an estate.

The court’s interpretation of what was meant by “lawful consent” to the disclosure of information under the Stored Communications Act is not relevant to this article, but it does highlight the issue of whether an LPR, in either their role as an attorney or an executor, can access a person’s digital assets.

Perhaps the real question is – do you want your attorney or executor to access this information as part of their fiduciary role?

If yes, consideration should be given to providing them with consent in either your Will or Power of Attorney – at least this provides them with written authority to do so. Whether this is sufficient for the actual service provider e.g. Facebook is another matter.

If no, again it may be wise to express your wishes in writing.

But will this automatically allow your LPR to access your digital information and follow your wishes?

The Yahoo case highlighted some relevant issues:

  • It acknowledged that one of the fundamental duties of an LPR is to “take possession” of property of an estate. The Court found it would be difficult to interpret any Federal legislation in such a way that would override existing State based probate legislation and common law that prevented an LPR in providing lawful consent and to carry out his or her duties.
  • It was accepted that email communication within a provider’s account was “property” of the deceased that could be collected by the LPR.
  • It was noted that the terms of any service agreement entered into when an account is opened may confer a right on the service provider e.g. Yahoo/Google to terminate any of its user accounts whilst they are alive, and this could even occur after the death of the user thereby preventing an LPR from gaining access. The Yahoo service agreement gave them the right to terminate a password, remove and discard content and to deactivate or delete an account and files.
  • Is the service agreement, that we all sign up to, a factor in determining the rights of the LPR. Was the service agreement a valid contract that trumped the rights of an LPR?

Whilst this was not formally resolved one Judge asked the question whether boilerplate language that a user must accept “as is” before they are granted user access binding in any event – the argument being that it could be against public policy and therefore not enforceable? It was noted that Yahoo could not delete information from a user’s account after Court action had been commenced.

Where does this get us in Australia?

  • The issue of access to digital assets should occur as part of any estate planning conversation.
  • Instructions and/or consent should be provided to your intended LPR, either via your Will or Power of Attorney, to either take control of, or access your digital assets. The LPR then has informed consent to take or not take action.
  • Whether a service provider will comply with the request of your LPR may depend on other matters including the terms of any service agreement that has been accepted or even whether the service provider is subject to the jurisdiction of Australian courts.
  • Whilst many US States have enacted legislation that deals with fiduciary rights concerning digital assets there is no current Australian law that directly addresses the issue.
  • The NSW Law Reform Commission notes that a number of laws may be relevant including Contract law, Private International law, Criminal Law, Privacy law, Property law, Copyright law, Succession law and Estate administration law. It further notes that the growth of digital assets has outpaced State & Federal legislation in Australia with legislation in the US being enacted in most States!

Please contact the authors if you have any queries about this article or area of law.


Donna Benge

Donna Benge is a Partner in Piper Alderman’s Private Client Services practice with significant experience in the area of estate and succession planning, wills and estates. Her expertise includes advising upon and developing estate and succession plans for individuals and businesses and advice, interpretation and drafting of wills and agreements. Donna also advises directors and trustees on fiduciary and trust issues and business structuring. She has experience advising on self managed superannuation funds, the identification of taxation issues and the administration and contesting of deceased estates. Donna is a full member of the Society of Trust and Estate Practitioners (STEP), the leading worldwide professional body for practitioners in the field of trusts, estates and related issues. Full members of STEP are the most experienced and senior practitioners in the field of trusts and estates. She is also the Co Deputy Chair of STEP South Australia. Contact Donna at or connect via LinkedIn.

Rod Jones

Partner Rod Jones is a leading succession and trusts practitioner in Piper Alderman’s Private Client Services team. His expertise includes advising on trust law, including charitable trusts and foundations, will trusts, self-managed superannuation funds (SMSFs) and trust related corporate, property and commercial issues.  For more than two decades he has advised family businesses on succession strategies and related dispute resolution. Rod regularly represents trust beneficiaries and institutional and individual trustees upon fiduciary duties, trust administration and is an experienced advocate in complex family inheritance disputes and contested wills and trust estates. He regularly appears in the Supreme Court in those disputes. His experience is recognised by his full membership of the international Society of Trust & Estate Practitioners (STEP). His expertise to advise on SMSFs is recognised by his accreditation as a SMSF Specialist Advisor (SAA)TM  by the SMSF Association of Australia.  He is also an independent director of the Real Estate Institute of South Australia. Rod and Piper Alderman have been recognised in Doyles Best Lawyers ® listing 2015 for Leading Wills & Estates Litigation Lawyers. Contact Rod at or connect via LinkedIn.

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